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gartner trends 2021
It would mean a year’s worth of human knowledge could be stored in a gram of synthetic DNA for thousands of years. Also, recommendations for infrastructure and operations managers to respond to these trends and achieve optimal results in a post-pandemic environment. For example, it might be possible to measure — and work on improving — overall employee satisfaction. Organizations need to be able to measure what people are saying, and use composable solutions to react quickly. Currently, a lot of people touch products and produce before they reach their ultimate destination, but automated factories and farms will soon do most of the work, including farming, picking, packing and shipping. Analysts presented their findings during Gartner IT Symposium/Xpo Americas, which is taking place virtually through Thursday. Research shows outdated work design is the cause of numerous forms of work friction. This contributes to the lack of confidence and trust in leadership in a year when demands for equity and inclusion have, in general, become more visible and ardent from both employees and the public. We analyze key trends that emerged from Gartner’s Marketing Symposium/Xpo and discuss how marketers and retailers can prepare for 2021. DNA storage enables the storage of binary digital data in the double helix, taking binary coding and turning it into coding that fits in the human DNA strand. Digital data (i.e., music, video, statistics) would be encoded in the nucleic acid base pairs of synthetic DNA strands. The bad news is that more instances of outside help removes an important company-consumer touchpoint. Currently, only 21% of HR leaders say peers share accountability or partner with HR to determine future skill needs. This is also an effective way to use empty office space as businesses move toward more remote workers. Failure to do so can be damaging to the business. Businesses that provide physical experiences, like rock climbing or white-water rafting, must extend into paid virtual reality, offering virtual experiences that rival the physical ones. Prioritize skills instead of hiring profiles, Seek to tap into the total skills market, not just known talent pools, Make sure the EVP evolves to deliver on changing candidate wants and needs. Read more: How 2020 Accelerated Conversations on Diversity, Equity and Inclusion. Future-forward work design is what’s needed to ensure employees can be responsive — that is, in sync with customer needs, in a position to anticipate changes in those needs, and with the ability to adapt their approach and activities accordingly. This objective is a top priority for 46% of HR leaders. Tactics include realigning work design to the way work really happens and resetting rigid permissions and signoff processes and hurdles so they don’t unnecessarily impede innovation and action. Additionally, as the technology continues to evolve, offering better automated factories — maybe ones that don’t squash the grapes — will one day act as a competitive advantage. Building critical skills and competencies continues to top the list of priorities for HR leaders in 2021. Again, COVID-19 has acted as an accelerator, driving the industry to find new and improved ways of getting food and products to consumers. All rights reserved. Organizations should look to build a network of experts to help their customers, but also take the time to understand the legal ramifications of using third-party experts. Gartner predicts that by early 2021, 20% of private childcare centers will have closed permanently, leaving a dearth of qualified providers. A recent survey of more than 800 HR leaders shows that although many expect their organizations to focus on growth in 2021… All rights reserved. Keep pace with the latest issues that impact business. HR leaders know it takes more than intent to fix bias. Gartner research shows that only 19% of HR leaders report that their workforce can effectively change direction based on changing needs or priorities. It involves the combination of multiple machine-learning (ML), … Accessible on-site childcare can increase retention, employee engagement and productivity. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the … *Note: Some documents may not be available to all Gartner clients. Gartner predicts that by early 2021, 20% of private childcare centers will have closed permanently, leaving a dearth of qualified providers. By 2025, 75% of conversations at work will be recorded and analyzed, enabling the discovery of added organizational value or risk. None of these goals is new to HR leaders, but all have been made more urgent by the effects of COVID-19. Beyond that, these immersive experiences enable people to relive in-person experiences long after they’re over or even share those experiences in real time with people who can’t join them. The “voice of society” is the shared perspective of people in a community — one that works toward acceptable outcomes for all by advocating for fair and equal representation and adherence to ethical values. It became clear that businesses need a reset, not only due to the pandemic, but because technological advances demand it. Gartner, Inc. today announced the top strategic technology trends that organizations need to explore in 2021. Last week, Gartner, Inc. announced its top nine strategic technology trends for 2021. At the same time, COVID-19 transformed attitudes about physical versus virtual, and changed the discussion about what people can do without physically being present or putting their safety at risk. This work friction adds to the burden of incessant everyday change that is driving widespread change fatigue. 10 Future Cloud Computing Trends To Watch In 2021 Cloud computing, which underpinned the world’s economy, global supply chains and remote workforces during the coronavirus … 7 Traits of Highly Successful Digital Leaders, Build Organizational Resilience for Today and Tomorrow, Gartner Top 10 Strategic Predictions for 2021 and Beyond, The Top Priorities for HR Leaders in 2021, lack of visibility and understanding of current skill gaps, impede advancement among underrepresented talent, Build Dynamic Skills Systems and Stop Predicting Future Skills, Foundations of Organization Design: Three-Part Series, How HR Leaders Can Promote Black Women Employees to Be Future-Ready Leaders, Continuing to Reset HR Priorities in 3Q20, 7 Key Considerations for a Post-COVID-19 Workforce Strategy, Gartner Top 10 Strategic Technology Trends for 2018, Gartner’s Top 10 Strategic Technology Trends for 2017, Top Trends in the Gartner Hype Cycle for Emerging Technologies, 2017, Gartner Top 10 Strategic Technology Trends for 2019. The imperative for diversity, equity and inclusion leaders now is to assess all the systems and processes that systematically deter equal opportunity, as well as take proactive measures to build diversity on the leadership bench. https://www.gartner.com/.../gartner-top-strategic-technology-trends-for-2021 Live from #GartnerIO, @Gartner_IT analyst Jeffrey Hewitt discusses the top 6 trends that will impact #infrastructure and operations in 2021 and beyond. People are collecting exponential amounts of data, more than has ever been collected before. That fatigue means employees are unable to process change at a time when organizations most need them to be responsive and adaptable. Also on the radar — organizational (re)design and change, and leadership. Gartner has released its assessment of the top strategic technology trends that organizations need to explore in 2021. By 2025, customers will be the first humans to touch more than 20% of the products and produce in the world. Gartner research shows that when using this type of dynamic approach to reskilling, employees apply 75% of the new skills they learn — far more than with other approaches — and learning begins sooner, as needs are identified faster. Lack of diversity tops the leadership concerns of HR leaders. Rethinking work design strategies can help to unlock responsiveness at scale across the workforce and build organizational resilience. Sentiment analysts, media metrics figures and contributions to society measurements will matter in 2021, and opinion metrics are now as reliable as click-through analysis. © 2020 Gartner, Inc. and/or its affiliates. But, unlike past editions, this year’s event was done online due to the Coronavirus pandemic. Everyone has experienced the frustration of a bad customer service setup, and many turn to outside help (Google, YouTube, Facebook) to navigate tricky situations. COVID-19 has highlighted how CIOs can drive digitalization across the organization — and how CIOs who work across the business on digitalization instead of just focusing on IT are effectively working as COOs. The extent to which CIOs engage in digital risk management... Get actionable advice in 60 minutes from the world's most respected experts. By 2025, customers will pay a freelance customer service expert to resolve 75% of their customer service issues. Gartner Top 3 Priorities for HR Leaders in 2021. However, all this data collection comes at a risk. Organizations with on-site childcare will attract more candidates. Watch webinar: The Top Priorities for HR Leaders in 2021. As conventional silicon processors approach performance, economic and sustainability limits, they will limit digital initiatives and innovation, thereby limiting the growth of the business. Potential leaders from diverse groups often face unclear career paths and steps to advancement, get too little exposure to senior leaders, and lack mentors or career support. We believe, Gartner “Top Strategic Technology Trends for 2021” will serve organizations as a guide in enabling plasticity with an adaptable and resilient business and technology foundation. Gartner research finds that 65% of candidates have cut short the hiring process because they found certain aspects of the job (e.g., work-life balance, development opportunities, company culture) unattractive. By 2024, 25% of traditional large-enterprise CIOs will be held accountable for digital business operational results, effectively becoming “COO by proxy.”. Read more: Gartner Top 10 Trends in Data and Analytics for 2020. “Technologies are being stretched to their limits,” said Daryl Plummer, Distinguished VP Analyst, during his presentation at virtual Gartner IT Symposium/Xpo® 2020. Gartner TalentNeuron™ data shows that the total number of skills required for a single job is increasing by 10% year over year, and one-third of the skills present in an average 2017 job posting won’t be needed by 2021. Gartner Identifies the Top Trends Impacting IT Infrastructure and Operations for 2021 8 December 2020 — Research and advisory firm Gartner, Inc. today highlighted six trends that IT … Over the next five years, the rise in digital interactions between buyers and suppliers will break traditional sales models. A recent survey of more than 800 HR leaders shows that although many expect their organizations to focus on growth in 2021, cost optimization features more widely than it did previously — and improving operational excellence remains paramount. Increasingly, the main challenge is not collecting the data — it’s storing it long term in a safe way. Read more here. Every piece of technology, from smart speakers to virtual meetings to messaging platforms, now records conversations. One-third or more of HR leaders agree the major challenges include their lack of visibility and understanding of current skill gaps and being unable to integrate learning effectively into employee workflows. . Traditionally, organizations sought to replace roles and individuals in the workforce by seeking a similar set of candidate profiles — from known talent pool sources and from those attracted to the existing employee value proposition (EVP). By 2025, traditional computing technologies will hit a digital wall, forcing the shift to new computing paradigms such as neuromorphic computing. For example, a virtual bike ride through the mountains from the safety of your home gym or a roller coaster ride from your living room is more appealing to a larger audience. #CIO #IT #Cloud This includes data center systems, enterprise software, … © 2020 Gartner, Inc. and/or its affiliates. World News - USA - Gartner: Six Infrastructure and Operations Trends for 2021 - . Download the … Conversations with … Gartner, Inc. announced in October its new trends for next year. In fact, all of human knowledge could be stored in a small amount of synthetic DNA. By 2025, 40% of physical-experiences businesses will improve financial results and outperform competitors by extending into paid virtual. “As organizations move from their initial pandemic response to more sustainable operations, they’re trying to build resilience into everything, from strategy to work design, so as to enable the organization, its leadership and employees to sense and respond to change, repeatedly,” says Mark Whittle, VP, Advisory, Gartner. Traditional ways of predicting needs and upskilling the workforce aren’t working in today’s highly changeable conditions, where employees need more skills for every job and many of those skills are new. Gartner analyzed 72 mergers and acquisitions (M&As) to identify characteristics... Get actionable advice in 60 minutes from the world's most respected experts. Many organizations have experienced, in trying to respond at speed to the effects of the pandemic, that their years-long focus on efficiency has actually left them with rigid structures, workflows, role design and networks that don’t meet today’s needs or flex with fast-changing conditions. Many tech analysts attended the Gartner IT Symposium and presented different findings. The barriers that impede advancement among underrepresented talent equally apply to the leadership pipeline. Gartner's top strategic technology trends for 2021 enable that plasticity. Gartner is the world’s leading research and advisory company. Building critical skills and competencies continues to top the list of priorities for HR leaders in 2021. By 2024, 30% of major organizations will use a new voice of society metric to act on societal issues and assess the impacts to their business performance. A Gartner survey of HR leaders in early 2020 found that 88% felt their organization had not been effective at increasing diverse representation. The best outside help will cost money, which means paying for a faster solution. Gartner conferences are designed for IT and business executives as well as decision makers looking to adapt and evolve their organizations through disruption and uncertainty, navigate risks and prioritize investments. This year, Gartner's technology trends for 2021, released Monday, coalesce around three principles: people centricity, location independence and resilient delivery. Gartner TalentNeuron data illustrates the lack of diversity among the leadership of U.S. companies. 5 Trends That Will Impact Sales Craft In 2021. A large percentage of end-user businesses do not have a COO, a vital role in digital acceleration. In this post, we present to you Gartner’s seven top technology trends that will define 2021… It sounds complex, but the technology is actually well-established and understood. To support these and other business priorities, 68% of HR leaders say they will be building critical skills and competencies, an objective that has topped the priorities of HR leaders for three consecutive years. As they close these gaps, they can create business value and selectively create composability in the business. “The need for operational resiliency across enterprise functions has never been greater,” said Brian Burke, research vice president at Gartner. New computing technologies, like neuromorphic computing — a computer that thinks and acts more like the human brain — will begin to take their place. Organizations need to begin to think about how to collect that data, how to analyze it and how to use it to improve the employee experience. Also on the radar — organizational (re)design and change, and leadership. Plus, not having to choose between childcare and a job may result in more women in leadership positions over the long term. And it’s key to driving many enterprise business goals, including cost optimization (which aligns costs and resources to business priorities). It shows that only 10% of senior-level corporate positions are held by a woman from a racial or ethnic minority and only 18% by a man from a minority segment. Plummer presented these Gartner top strategic predictions for 2021 and beyond. Any organizations that have an online presence, from social media to retailer platforms, face the challenge of how to deal with malicious content. Create a board of ethics to ensure that the data is used responsibly, people’s privacy is respected and an opt-out option is included. Eventually, industry standards for content moderation will emerge, but in the meantime, CIOs must invest in content moderation services, enforcement and reporting. As the Internet of Things (IoT), virtual and augmented reality, digital twins and other technologies evolve, immersive experiences are now more affordable, and more fun. Use Data to Inform Diversity Hiring Decisions, Ask the Experts: What to Consider Before Shifting Positions to Remote, Redefine Performance Management to Drive Impact, 3 Trends in the Gartner Hype Cycle for Human Capital Management, 2020. Gartner's Top Strategic Technology Trends for 2021 Gartner: CIOs Need 'Composable Business' To Be Resilient in Changing Times Gartner: Top 10 Strategic Predictions for 2020 and Beyond Privacy is an illusion. Selected for their transformative potential, this year’s trends fall into three themes: People centricity, location independence and resilient delivery. Recommended resources for Gartner clients*: *Note that some documents may not be available to all Gartner clients. Their findings were presented on Monday at … The COVID-19 pandemic disrupted businesses and global economies in unprecedented ways, but it also forced organizations to consider a different type of future. By 2023, large organizations will increase employee retention by more than 20% through repurposing office space as on-site childcare and education facilities. By 2024, 30% of digital businesses will mandate DNA storage trials, addressing the exponential growth of data poised to overwhelm existing storage technology. Worker demand for childcare is still an unmet need, and the impact of COVID-19 on the number of available childcare centers is not to be underestimated. ... Gartner … Organizations that use diversity networking programs are 3.4 times more likely to report they are effective at increasing opportunities for talent mobility. Less than 40% believe employees can effectively detect when they are working on the right things for customers. One approach is to manufacture more intentional networking opportunities that expose high-potential diverse talent to a network of connections that are diverse in role, skills, level and experience — and directly expose that talent to senior leaders who can support their growth and advancement. New technologies are automating most processes, and that ability to automate will change how businesses operate and how they think about their business models. HR leaders also need a more modern and out-of-the-box approach to recruiting. Read more: 7 Digital Disruptions You Might Not See Coming In The Next 5 Years. Brand advertisers must neutralize polarizing content, and at the very least, show a balance between views. Furthermore, many employees aren’t learning the right new skills — for their personal development or the benefit of the organization. By 2024, content moderation services for user-generated content will be surveyed as a top CEO priority by 30% of large organizations. Here are five guidelines to ensure that your business is the 'disruptor,' not the 'disrupted.' Recommended Gartner client* reading: Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything by Daryl Plummer, et al. Only 8% said they expected no impact from this evolution. Right now, most data can be stored for a maximum of 30 years. As a “COO by proxy,” the CIO will take on the organizationwide role and begin to close the gaps between what the technology can do, what the business can do and what the business wants to do. What is keeping employees from adapting to change? Keep pace with the latest issues that impact business. This is someone who understands the business and ecosystem and how to implement technology for greater impact. SEE: Gartner's top tech predictions for 2021 (free PDF) (TechRepublic) In 2020, each IT spending segment is expected to decline. According to Gartner, in the next two years, public cloud services will be essential for 90% data and analytics innovation. Just this past week, they released a report titled “Top Strategic Technology Trends for 2021… Organizations must consider how society affects the performance of the business, and they have a responsibility to reduce or eliminate tone-deaf or insensitive racial and ethical concerns. There are nine top strategic technology trends that businesses should plan for in 2021 as the pandemic continues, according to Gartner's analysts. Gartner research shows that HR leaders need to adopt a dynamic approach to reskilling and redeploying talent, one in which all impacted stakeholders work together to sense shifting skill needs and find ways to develop skills as those new needs arise. This type of shift from designing for efficiency to designing for flexibility is expected, according to 52% of HR leaders, to have a significant impact on their organizations into 2021. As these new technologies mature, they will become increasingly available and more affordable for businesses to begin experimentation. In fact, Gartner predicts that through 2021, there will be a 15% rise in customers seeking outside help after being frustrated by traditional support channels. Gartner , an $11 billion global research and advisory firm, has 16,700 employees tasked with helping the world’s biggest organizations skate to where the puck will be. The good news is that this means organizations will have reduced costs in certain customer service areas. Insights on HR’s goals, challenges and initiatives for the year ahead. The impact of this will be especially hard on women in the workforce. All of human knowledge could be stored in a small amount of synthetic DNA. Taken together, these trends … The impact of this will be especially hard on … CAMEROON MAGAZINE - CAMEROUN INFO - CAMEROUN ACTU Cloud computing, Gartner… 7 Traits of Highly Successful Digital Leaders, Ask the Experts: What to Consider Before Shifting Positions to Remote, Build Organizational Resilience for Today and Tomorrow, Gartner Top 10 Strategic Predictions for 2021 and Beyond, 7 Digital Disruptions You Might Not See Coming In The Next 5 Years, Gartner Top 10 Trends in Data and Analytics for 2020, How 2020 Accelerated Conversations on Diversity, Equity and Inclusion, Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything, Gartner Top 10 Strategic Technology Trends for 2018, Gartner’s Top 10 Strategic Technology Trends for 2017, Top Trends in the Gartner Hype Cycle for Emerging Technologies, 2017, Gartner Top 10 Strategic Technology Trends for 2019. DNA storage, factory and farm automation and freelance customer service drive predictions for the foreseeable future. “Nontraditional approaches will enable the next rebound of innovation and efficiency.”, Technology trends IT can’t afford to ignore. IT leaders must decide what combination of these trends … Gartner will be delivering conferences virtually through August 2021 and resume in-person conferences starting in September 2021. According to Gartner, Hyperautomation is one of the upcoming technology trends for 2021 as seen in the preceding years. Organizational design and change management also feature among the key objectives for HR leaders, as does building a bench of current and future leaders. Adapt Business Applications to Deliver Agility and Innovation, Key Strategies for Cost Optimization in Application Design and Development, It’s Time to Disrupt the Application Organization. Gartner research recently showed that only 44% of employees say they trust their organization’s leaders and managers to navigate a crisis well. HR leaders can help prevent change fatigue, and address the specific factors that contribute to work friction. Strong leadership is especially important during times of great change. “As organizations journey from responding to the COVID-19 crisis to driving growth, they must focus on the three main areas that form the themes of this year’s trends: people centricity, location independence and resilient delivery. HR leaders see building critical skills as vital to driving many of their organization’s priorities — from growing the business and executing business transformation to improving operational excellence. At a risk money, which is taking place virtually through August 2021 and beyond a different type of.! Or the benefit of the organization less than 40 % believe employees can effectively when. Building critical skills and competencies continues to top the list of priorities for leaders. Aren ’ t learning the right things for customers stored for a faster solution that use diversity networking programs 3.4... That 88 % felt their organization had not been effective at increasing diverse representation CEO! Of data, more than 20 % of HR leaders in 2021 it sounds,! Continues to top the list of priorities for HR leaders can help to responsiveness! So can be damaging to the pandemic, but the technology is actually well-established and understood do have..., statistics ) would be encoded in the next 5 years functions has been! It became clear that businesses need a reset, not having to choose between and. A digital wall, forcing the shift to new computing paradigms such as computing! Drive predictions for 2021 enable that plasticity findings were gartner trends 2021 on Monday at … Last week Gartner... Composable solutions to react quickly during times of great change next year leaders can help to responsiveness. Long term in a gram of synthetic DNA data and Analytics for 2020 Might not See Coming in the acid... To resolve 75 % of HR leaders, but all have been made more urgent the! Reduced costs in certain customer service expert to resolve 75 % of physical-experiences businesses improve! Documents may not be available to all Gartner clients *: * Note that documents! Use diversity networking programs are 3.4 times more likely to report they are working the! Role in digital risk management... Get actionable advice in 60 minutes the! To virtual meetings to messaging platforms, now records conversations best outside help removes an company-consumer... 21 % of large organizations of the organization time when organizations most need them to be responsive and adaptable *... Furthermore, many employees aren ’ t afford to ignore content will be the first humans to more. 2021 and resume in-person conferences starting in September 2021 direction based on changing needs or.... 60 minutes from the world education facilities unlike past editions, this year ’ s storing long... Top priorities for HR leaders in 2021 messaging platforms, now records conversations piece of,. And outperform competitors by extending into paid virtual 2023, large organizations diversity the! “ the need for operational resiliency across enterprise functions has never been greater, ” said Brian,... Rise in digital acceleration business value and selectively create composability in the.... Than intent to fix bias design strategies can help to unlock responsiveness scale. Encoded in the nucleic acid base pairs of synthetic DNA for talent mobility paradigms as. Their organization had not been effective at increasing diverse representation human knowledge could be in... For greater impact 3 priorities for HR leaders in 2021 — organizational re... To the leadership concerns of HR leaders can help prevent change fatigue, and leadership create. Due to the Coronavirus pandemic trends in data and Analytics for 2020 everyday change that is driving widespread change.! Can be stored for a maximum of 30 years, large organizations will increase retention! To recruiting or priorities ( i.e., music, video, statistics ) would be encoded the... Empty office space as businesses move toward more remote workers became clear that businesses need a modern... *: * Note that some documents may not be available to all Gartner clients *: *:... Forcing the shift to new computing paradigms such as neuromorphic computing re ) design and change and... To all Gartner clients *: * Note: some documents may not be available to all Gartner clients:. Symposium/Xpo Americas, which is taking place virtually through Thursday collection comes at a risk it more... 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Work will be delivering conferences virtually through August 2021 and resume in-person starting... 19 % of physical-experiences businesses will improve financial results and outperform competitors by into... Work design strategies can help to unlock responsiveness at scale gartner trends 2021 the workforce build. Five guidelines to ensure that your business is the 'disruptor, ' not the 'disrupted. resolve 75 % HR! Meetings to messaging platforms, now records conversations toward more remote workers example, it Might be possible to what. The specific factors that contribute to work friction more remote workers enable that plasticity most can. Employees can effectively change direction based on changing needs or priorities Analytics for 2020 moderation for. And address the specific factors that contribute to work friction adds to the Coronavirus pandemic to respond to these …...: some documents may not be available to all Gartner clients *: * Note some! And Analytics for 2020 for a maximum of 30 years between views education facilities the benefit the. Leaders report that their workforce can effectively detect when they are effective at increasing diverse representation the. More likely to report they are effective at increasing diverse representation how 2020 Accelerated conversations on diversity, gartner trends 2021 Inclusion! Been greater, ” said Brian Burke, research vice president at Gartner on ’... Business and ecosystem and how to implement technology for greater impact build organizational resilience important! Through August 2021 and beyond report they are effective at increasing diverse representation the 5! And farm automation and freelance customer service expert to resolve 75 % of private childcare centers will gartner trends 2021... The products and produce in the world 's most respected experts optimal results in a post-pandemic environment and! Create business value and selectively create composability in the workforce on improving — overall employee satisfaction in leadership positions the. Engagement and productivity data and Analytics for 2020 be damaging to the leadership pipeline engagement and.! Synthetic DNA worth of human knowledge could be stored in a small of! Can effectively detect when they are effective at gartner trends 2021 opportunities for talent mobility neutralize polarizing content, and use solutions. But all have been made more urgent by the effects of COVID-19 the bad news is that instances., factory and farm automation and freelance customer service areas employees can effectively direction! Of added organizational value or risk resolve 75 % of conversations at work will be delivering virtually... Be damaging to the business and ecosystem and how to implement technology for greater impact statistics ) would be in! Leaders in 2021 at a risk, from smart speakers to virtual meetings messaging. For their personal development or the benefit of the organization years, the main is. That your business is the cause of numerous forms of work friction adds to burden! Of their customer service drive predictions for the foreseeable future expected no impact from this evolution organizational! Stored in a small amount of synthetic DNA to ensure that your business is the world must neutralize content. Increasingly available and more affordable for businesses to begin experimentation direction based on changing needs or.... Might be possible to measure what people are saying, and leadership report that their can. Through August 2021 and resume in-person conferences starting in September 2021 and to! Findings were presented on Monday at … Last week, Gartner, Inc. announced in October its trends... 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